CHRISTIAN FRIDAY OGBODO

Increased client satisfaction scores by 25% by serving as the primary point of contact and building robust regional relationships.

Achieved 100% of team sales targets through strategic cross-selling and identifying specific client financial needs.

Maintained 95% client retention by efficiently resolving queries within a strict 24-hour SLA.

Onboarded over 50 new clients through proactive prospecting and tailored product recommendations, expanding the customer base.

Spearheaded agent and merchant onboarding initiatives, expanding the network by 40% and significantly increasing transaction volume.

Conducted daily field visits to resolve operational challenges and improved agent performance by 30%.

Facilitated loan acquisition for high-potential agents, providing working capital that boosted platform usage and revenue generation.

Managed a portfolio of 300+ agents, ensuring consistent engagement and retention to optimize performance.

Managed front-office operations and customer relationships for over 500 daily interactions, achieving a 95% satisfaction rate.

Negotiated procurement contracts for IT equipment and services, reducing costs by 20% while maintaining quality standards.

Coordinated logistics and inventory management, preventing stock shortages and ensuring smooth operational delivery.

Developed marketing strategies that significantly increased brand visibility and customer acquisition.